Terms and Conditions

This is a translation for convenience. If there is any difference, the Portuguese version prevails.

These terms govern the use of the padelovers.pt website and the general conditions of the services of the PadeLovers Matosinhos club. Lesson contracts signed with each student prevail over these terms where they say otherwise.

1. Who we are

The PadeLovers Matosinhos club is run by Associação Raquetes para Todos (ARPT), tax number (NIPC) 517824779, registered at Rua Gonçalves Zarco, 1706, 4450-685 Matosinhos, Portugal. Contact: padel@arpt.pt, +351 220 980 938 (call to a Portuguese landline) and +351 913 061 354 (call to a Portuguese mobile).

2. Use of the website

• Information on the website, including prices and opening hours, is indicative. If there is a difference, the price list displayed at the club or confirmed by reception applies.
• The texts, images, logos and trademarks on the website belong to ARPT or their respective owners and may not be reproduced without permission.
• The website links to third-party services (Playtomic, PadelTeams, social media). Their use is governed by those services’ terms.
• Access to the student portal is personal. Students must keep their email up to date and tell us of any misuse.

3. Court hire

• Bookings are made on Playtomic or at reception, during the club’s opening hours.
• Prices are per court, per 90 minutes, and vary by time band according to the price list in force. Bookings of a different length are charged pro rata.
• Bookings can be cancelled in the customer area. Cancellations made up to 6 hours before the start are refunded in full, by the same payment method.
• Cancellations made less than 6 hours before the start, and no-shows, are charged the booking amount. The person who made the booking is responsible for that payment.
• Arriving late does not extend the booked time.
• The club may change the court assigned, to make the best use of the timetable.
• The club hires out or lends equipment, namely balls and racquets.
• For leagues and other competitions organised by other entities, prices and discounts must be confirmed with those entities.

4. Lessons

• Trial lesson: free, about 30 minutes, by prior booking. It is used to assess your playing level.
• Registration fee: compulsory for school and competition lessons. It costs €20, is annual and includes sports insurance.
• Monthly fees with commitment: prices with commitment require 12 consecutive months and are governed by the lesson contract. The contract may be paused for the reasons it sets out; the paused time is added to its length. Plan changes only apply going forward.
• Absences and make-up lessons: unjustified absences do not give the right to a make-up lesson. Make-up lessons are assessed case by case and depend on availability.
• Packs and private lessons: counted in hours. Cancellations must be made at least 12 hours in advance; otherwise the lesson counts as taken. Some packs have an expiry date; when they do, it is stated at the time of purchase.
• Public holidays: there are no lessons on public holidays. These lessons are not made up and monthly fees are not adjusted.
• Summer break: school and competition lessons stop for about two weeks in August, and that month’s fee is adjusted.
• Groups and levels: the coaching team places students in groups and may adjust levels and groups during the season.
• Discounts: a 10% close-family discount on the lowest monthly fee. Students also get the benefits published on the website (discounts on court hire, packs, the shop and registration renewal).
• If the club cancels a lesson, it is made up or credited.

5. Prices and payments

• Prices include VAT at the legal rate, where applicable.
• We accept cash, MB Way, card and bank transfer. Invoices are issued with the tax number given by the customer.
• Monthly fees are due by the 8th of each month. If payments are late, the club may suspend access to lessons until they are settled.

6. Club rules

• Proper padel or multi-sport shoes with suitable soles are compulsory.
• Please respect other players, the staff and the facilities. Damage caused by misuse is the responsibility of whoever causes it.
• There is no minimum age to use the club. Outside lessons, minors are the responsibility of their parents or legal representatives.
• The club is not responsible for items left on the premises, unless it is at fault.

7. Health and insurance

Playing padel requires adequate physical fitness. Each participant must make sure they have no contraindications to sport. All users are covered by sports insurance with Tranquilidade, under the policy in force, which can be consulted at reception. The club is a member of the Portuguese Padel Federation, no. 49.

8. Liability

The club is liable for damage resulting from failure to meet its obligations, under the law. Nothing in these terms limits rights that the law grants consumers, nor excludes liability for wilful misconduct or gross negligence.

9. Complaints and alternative dispute resolution

You can file a complaint in the Complaints Book (Livro de Reclamações), on paper at the club or online at www.livroreclamacoes.pt. For consumer disputes, you can turn to CICAP – Centro de Informação de Consumo e Arbitragem do Porto, Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, cicap.pt. More information at www.consumidor.gov.pt.

10. Governing law and changes

Portuguese law applies. The courts determined by law have jurisdiction. We may update these terms; the version in force is the one published on the website, and changes do not affect contracts already made unless the customer agrees.